Support
Describe the issue and include your iPhone model and iOS version so we can help faster. Never send passwords or card details.
Roman Hrekul (Hrekul Roman Yuriiovych), sole proprietor (FOP), taxpayer ID (RNOKPP) 3503209173, registered address: apt. 4, 41 Shkrumeliaka St., Kolomyia, Ukraine. Phone: +380 96 708 27 51.
FAQ
How do I cancel my subscription?
Subscriptions are purchased through the App Store, so they are managed in Apple settings:
- Open Settings on your iPhone.
- Tap your name → Subscriptions.
- Choose GrekFit → Cancel Subscription.
Or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next charge. You keep access until the end of the paid period.
How do I get a refund?
All payments are processed by Apple — we have no access to your payment and cannot issue refunds ourselves. Request a refund from Apple at reportaproblem.apple.com → sign in with your Apple ID → “Request a refund”.
How do I restore purchases on a new iPhone?
Sign in to the app with the same Apple ID you subscribed with and tap “Restore Purchases” on the subscription screen. If access doesn’t appear, email us.
How do I delete my account and data?
In the app: Profile → Settings → Privacy → Data & visibility → Delete account (the row is shown when you are signed in to an account). We delete your account and associated data (see the Privacy Policy).
⚠️ Deleting your account does not cancel your App Store subscription — cancel it separately (see above). You can also email support@grekfit.com and we will guide you through it.
Is this medical advice?
No. GrekFit is not a medical device: programs, calories, heart rate and “training readiness” are guidance for healthy adults, not diagnosis or treatment. Consult a doctor before training, and stop and seek help if you feel chest pain, dizziness or shortness of breath. See the Health disclaimer.
Which Apple Health data does GrekFit use?
Only what you allow: steps, active energy, resting energy, sleep, heart rate, resting heart rate, heart rate variability, weight, height, biological sex and date of birth. We write workouts and weight to Health, plus the route and distance of outdoor cardio. Health data is never used for advertising and never sold.
To change access: Settings → Health → Data Access & Devices → GrekFit.
Workouts don’t sync with my Apple Watch
Make sure the watch is paired with your iPhone, GrekFit is installed on both and Bluetooth is on. Open GrekFit on the iPhone and start a workout — the plan will appear on the watch. Still stuck? Email us.
I found a bug or have an idea
Thank you! Email support@grekfit.com with a screenshot and a short description of the steps.
Reporting a club member
On the member’s card tap “Report” or “Block”. You can also email support@grekfit.com. We review reports within 24 hours.